1) Terms are net 15 days with approved credit. Shipments to new accounts are sent on cash in advance or credit card terms pending credit approval. All orders are subject to credit approval prior to shipment.
2) We accept Visa, MasterCard and American Express
3) CCTV-Pelco reserves the right to withdraw or modify prices on any product offered without prior notice.
4) Merchandise will not be accepted for return (for credit or repair) unless our permission has been previously given and an RA number has been issued.
Please call 1-817-801-5511 for a Return Authorization (RA) number. Equipment must be returned within 14 days of an RA issue date, after which the shipment will be refused. There may be restocking charges as follows for merchandise accepted for return provided that the cartons are unopened and goods are not damaged. Credit may be denied in the event that the product is returned damaged, missing parts or packaging materials.
Within 30 days from the date of invoice, product may be returned or exchanged if defective. Damage to the Product resulting from accident, misuse, abuse, or modifications not authorized by CCTV-Pelco or the manufacturer of the product will not be accepted from the above term. Prior to returning any product, please contact your sales representative to start the Return Merchandise Authorization (RMA) process. Important! Since our warehouse is not in the same location as our main office, packages without a RMA number will be rejected and returned intact to the Sender without process.
No returns will be accepted for equipment purchased over 90 days.
5) All shortages must be reported within seven days of receipt of shipment.
6) All shipments received damaged must either be refused or noted on your delivery receipt or bill of lading at the time of arrival of goods in order to insure the liability of the delivering carrier.
7) Any equipment found defective ‘out of box’ will be exchanged for new equipment and must be returned within 15 days in like-new condition and in original packaging.
8) CCTV-Pelco has made every reasonable effort to help ensure the accuracy of all product information and prices on this website and will not be held responsible for typographical errors including, but not limited to product prices and specifications. All products advertised were available and current when added to the site, but are subject to manufacturer availability. Please be advised that manufacturers occasionally change prices and discontinue products.
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